Training Program Overviews

by Cindy

 

SEXUAL HARASSMENT PREVENTION TRAINING - For Managers and Staff
Ask for the teaser slide show!

The elements of they training are:

  • An easy-to-absorb slide show, with bright colors and loads of pictures

  • Funny and interesting short videos

  • Engaging exercises, contests and games

  • Group discussion

  • A bright, straight-forward presentation & confident, clear delivery

  • Real-world examples from my experience leading HR departments

  • Off-the-cuff funny comments that draw the audience in

    My style is friendly, energetic and inviting.

    I am passionate about providing an experience where people connect, laugh & learn.

Performance Management Best Practices 

Performance Management is the process of making your staff more effective, efficient, and productive. It is “How to Manage”, which is a vast leadership topic. This program provides an overview of a 10 step management process, so when we’re done, you will have an outline of everything you need to know to be a great manager and you can consider if you are effective in each area or could increase your skills. We cover all steps and spend more time on the bolded areas below. The areas we cover in summary are taught in depth in separate programs. This topic can be customized and expanded to include training on any area.

The 10 steps are:

  • Deciding

  • Assigning

  • Checking in 

  • Motivating 

  • Adjusting

  • Reviewing

  • Developing 

  • Disciplining

  • Documenting

  • Terminating

Writing and Delivering Performance Reviews that Adjust Performance and Motivate Staff

Performance reviews can be a perfunctory, compliance exercise where managers slap down ratings and don’t explain them, or provide such vague feedback that it doesn’t help anyone. But, when done right, they can be an honest evaluation that improves communication, relationships, morale and performance. They can take a lot of time, or you can use the tracker tool provided in this training to make performance reviews much quicker, more accurate and useful.

We cover:

  • Why reviews are still a valuable process for staff and managers.

  • How to write reviews to be accepted, even if you need to deliver a tough message.

  • The do’s and don’t of delivering a review

  • …and more

Delivering Feedback / Adjusting Performance: Provide feedback that will make them want to improve

From understanding how the brain reacts to feedback from our boss, to the beginning, middle and end of delivering a performance message, this class teaches when to start the conversation, what to say and how to say it to inspire your employees to improve. We cover how to handle particularly stubborn employees and how to acknowledge your star performers.

How to Receive Feedback that Impresses your Boss and Increases your Career Success

We typically focus on how to deliver feedback, when the one receiving the feedback really has all of the power – to accept it, learn and benefit from it, or to throw it away.

We explore:

  • Why we dismiss good feedback: the 3 trigger reactions to feedback

  • What negative feedback does to our brains and how we react to it

  • How to listen for the content and not the judgement

  • If it's better to build on what we’re already good at or try to learn something we’re not

  • How being open to even the most challenging feedback will make us most successful

Developing Staff - Beyond Classrooms and Seminars: At a low cost & little time

Your staff are hungry to learn, but it costs your time and the department’s money. This class covers how to develop your staff with innovative techniques:

  • Learning Theory - how adults learn

  • Fold learning into everyday work

  • For very low cost & little of your time

  • Thinking outside the box on goals for next year

Leading with Emotional Intelligence (EQ)

EQ has real world financial, cultural & social consequences to individuals and to businesses. People with high EQ manage themselves adeptly; they also manage their staff, teams, co-workers & bosses better. They can more easily influence others to get what they want. This course explains what EQ is, why we should care, how to improve yours, how to implement it at work to create a more productive environment & reap the benefits.

Coaching Approach to Managing: Engaging and guiding over telling and controlling

We cover:

  • What coaching is

  • The different between coaching, mentoring and giving feedback

  • Why the coaching method of managing naturally creates buy-in and motivation

  • How to be a great coach

  • The 5 essential questions to guide your Coachee

Leadership Competencies: What the most successful leaders do and how they act

One of the important competencies of a great leader is that s/he never stops learning.

In this course you’ll learn:

  • The role of a leader

  • The 3 styles of leadership & which is best

  • The 5 basic actions leaders should do every day

  • The 16 characteristics of a great leader

  • Which of the above skills and behaviors you are great at already and which can you improve

  • You’ll design your action plan to become the best leader you can be.

Delegation: Get more done, develop your staff, gain loyalty…and go home a little earlier

We cover:

  • Why should you delegate

  • What can you delegate

  • What should you delegate

  • How to best delegate

Motivate Your Team so They Want to Come to Work  

Using data from large corporate studies, America’s largest HR consulting firm, Society for HR Management research, and personal experience running and consulting to HR departments for over 20 years, I share:

  • Why people join companies, why they stay , and why they leave

  • What motivates people to really care

  • The easiest way to gain staff buy-in and improve engagement & outcomes

  • How to harness 4 basic human emotions to inspire your team

Breaking up is Hard to Do: How to terminate so they don’t hate you, don’t sue you, & you don’t hate yourself  

We cover easy ways a manager can:

  • Make this difficult act easier on the employee being let go

  • Make this difficult act easier on the manager and on HR

  • Reduce the chances of a wrongful termination lawsuit

  • The right way to (quickly) document issues

  • The right and wrong times to terminate

  • How to team with HR and what to say in the termination meeting

  • How severance (separation) agreements work

  • The basics of how unemployment and continuing health insurance work

Effective Communication: Understand behavioral styles to deliver your message for its greatest impact 

Learn why each of us communicates in the way we do:

  • What your behavioral style is - what motivates you and why

  • What the behavioral styles are of those you work with

  • Use behavioral styles to your benefit

  • Communicate to motivate

  • How our environment determines how we communicate

  • Individuals complete the DiSC behavioral assessment before class

Navigating Difficult Conversations: Resolve tricky issues with win-win outcomes

Use with staff, boss, co-workers, family…anyone you interact with.

Conflict is a part of life. Communicating so you are understood, and you motivate others, is not always easy. Using a simple conversation template, you will learn to navigate tricky situations and get more of what you want, more easily, and strengthen relationships while you do it. In the training, we cover:

  • Types of conflict

  • The different ways we deal with conflict

  • The benefits of conflict and the negatives of avoiding conflict

  • The 4 key components to a conflict resolution conversation

  • Making a difficult conversation easy

  • Ask Cindy to see the teaser slide presentation!

Creating Killer Teams (Workshop) 

After attending this workshop, teams will improve their:

  • Understanding of each other

  • Trust

  • Communication

  • Teams that understand and trust each other have better communication…and are more productive   

Creating Change Advocates 

Overview coming soon….contact Cindy to discuss

Run Effective and Efficient Meetings

Meetings range from inspiring connections that propel teams forward to boring black holes of wasted time. This training shows how to make them the former - engaging and efficient. We address meeting structure and content, length and frequency, participation and engagement, goals and how to keep everyone aligned and moving forward together. I also share a tool that no meeting should run without.

Diversity and Inclusion 

We cover:

  • What diversity, prejudice, and unconscious bias are

  • The benefits of diversity

  • Why people are biased - where it comes from

  • Understanding our own

  • How our bias effects others

  • Discrimination and consequences at work

  • The difference between someone consenting and it being welcome

  • How we do - and how we should - act as bystanders

  • How to create the work environment everyone wants to work in

Time Management - Get a Lot More Done in a Lot Less Time

žWe all have the same amount of time in each day, but some people get a lot more done than others. Learn what those folks know. We cover:

  • Keys to Time Mgt - Be strategic with your time (begin with the end in mind); Execute as effectively as possible; Become aware of your own time management challenges (self-test)

  • žEffective Time Planning & Tools

    • Capturing Thoughts and Ideas

    • To Do & Other Lists      

    • Scheduling / Calendar Systems

  • žIncreasing Productive Time (or Decreasing “Time Sucks”) 

    • Distractions / Interruptions

    • More Efficient Communication

    • Organization (not covered in detail - see More Organized, More Productive training)

    • Anticipation

    • Procrastination

    • Perfectionism

  • žWhere to find more time in your day

Organization Skills - More Organized, More Productive 

Mastering organizational skills allows you to get more done in a day, access information quicker, meet deadlines, increase your professional credibility, and reduce stress. After taking this class, you will understand:

  • Psychological blocks to organizing

  • How to approach work strategically

  • The need for effective processes

  • Project management basics

  • Best practices to record, store and retrieve information

  • How to organize your stuff, your work papers and reduce clutter

  • Apply the concepts in this idea-packed program to your professional and home life. Learn what successful and organized people already know to help you become more productive and achieve your goals

Negotiating - Get More of What You Want, More Often (This is not sales training)

Overview coming soon….contact Cindy to discuss

How to Network Like a Pro

Good things come to those who network: job candidates, clients. new opportunities, colleagues, friends & much more. Wish you had a big, trusted network? Get over your hesitancy and started now!

  • The benefits

  • Where to network

  • Before you go

  • At the event - the do’s & don’ts

  • Make your networking stick

  • Additional principles & advanced techniques

Financial Essentials for the Non-Financial Professional: Introduction to key financial terms, concepts, & reports 

Help your staff think more like a business owner so they see the bigger picture, feel more invested in their work, and understand their part in keeping revenues up and expenses down:

  • What are: business transactions, revenues, expenses, gains, losses, assets, liabilities, stockholder’s equity, A/P, A/R, the accrual method, ROI and more

  • Income Statement

  • Balance Sheet

  • Budgets & budgeting

Welcome to Human Resources: an overview of the HR Function

For General Managers, Unit Managers or Office Managers who need to understand and/or perform the HR function. Also valuable to help all managers (& staff) understand, partner with, & appreciate the HR function.

Customize this class to meet your needs. Choose from these modules (request others if you don’t see them):

  • The Employee Lifecycle

  • Recruiting: Best Practices, IC vs employee classifications, exempt vs non-exempt classifications

  • Volunteers, Interns

  • Compensation

  • Training & Development

  • Staff Retention & Morale

  • Employee Relations

  • Performance Management

  • Performance Reviews

  • Terminations - Voluntary & Involuntary

7 Benefits of In-person Training

Why bringing Cindy in is more effective than on-line training…

  • Cindy provides a truly fun and engaging learning experience. Managers and staff get fully absorbed in the topic. They ask questions and get answers. That doesn’t happen in front of a computer screen

  • Staff think through issues together. Adults develop through “social learning” - when they interact, emulate and learn from others…and in the harassment training - they hear what peers feel is welcome or not

  • Break down departmental silos – employees share the experience & get to know each other better

  • Increased motivation and loyalty: show you care enough to provide an enjoyable learning experience instead of requiring yet another compliance / administrative chore

  • Get it done, all together, fast and easy. No herding employees, chasing after them for months, brow-beating them to “please, do the training, already!”

  • Gain an extra defense, if ever needed, in court (harassment training); you didn’t just check the compliance box, you made sure your team actually learned from a subject matter expert

  • They have fun…ideas are sparked…they develop skills…and forget they “have” to be there (if required)